A convenient printout summarizing our technical requirements and specifications can be found here.
Officially, we support the latest three shipping versions of each major browser. At press time, these versions are:
|Safari||8, 9 and 10|
|Chrome||51, 52 and 53|
|Firefox||47, 48 and 49|
|Internet Explorer||9, 10 and 11, as well as Edge|
|Opera||35, 36 and 37|
We do not intentionally discontinue support for earlier browsers (with the exception of Internet Explorer, as detailed in the Chrome Frame section) but newly introduced features may not work on earlier versions. Our users have reported partial success with the following minimum versions:
You can see what version you are using by visiting whatbrowser.org. That site also offers links to the latest version of each browser if you decide to upgrade or simply want to try out another browser.
Internet Explorer and Chrome Frame
Pathbrite utilizes an HTML5 technology referred to as PushState. PushState is not fully supported in Microsoft browsers prior to Internet Explorer 10. The workaround is to install a Google plug-in called Chrome Frame.
You will need Chrome Frame to import items into your portfolios, edit your portfolios, join a class or administer a class. If you do not have Chrome Frame installed, you will be prompted to install it after you log in (just follow the instructions given). If you would like to manually install Chrome Frame ahead of time, please click here.
After January 2014, instead of offering you the option to download and install Chrome Frame, you will instead receive a message encouraging you to upgrade to Internet Explorer 10. Pathbrite understands that this is not always practical and instead we offer the following alternatives.
You own your computer or mobile device and you cannot upgrade due to hardware limitations.
We recommend that you visit whatbrowser.org and install the latest version of Firefox or Chrome that will work on your device.
You own your own device and you need to maintain backwards compatibility with a crucial application or web site that does not work with Internet Explorer 10 or 11.
Please consider installing Google Chrome for Business. This version of Chrome can mimic earlier versions of Internet Explorer, thus maintaining compatibility with your legacy application, while at the same time taking advantage of new Pathbrite features.
You own your own device and neither of the above suggestions is practical for you.
See the next question.
Your institution owns your device and restricts what may be installed on it.
Google provides a Microsoft Installer (MSI) file and a Group Policy intended to be used when provisioning multiple computers, and managing them from a central location such as an IT department. The MSI contains the ChromeFrame plugin and the policy suppresses the alert banner encouraging you to upgrade to Internet Explorer 10. Depending on your setup, you may find that the policy is all you need.
Neither Pathbrite nor Google will provide support for Chrome Frame installs using these methods. Depending on the specific issue, our sympathetic technical support department may still be able to point you towards helpful resources. Please feel free to contact our Support Team.
If you would like to discuss our browser support in general (with or without Chrome Frame), please contact our Support Team.