I forgot my username.
If you remember your password, try using your email address as your username.

If you are able to successfully log in, you can view your username on the Profile tab in the settings dialog box.

If you cannot remember your password, see “Forgot Password.”

I forgot my password.
Click the “Forgot Password?” hypertext link on the login page and enter your email address on the next web page.

An email will be sent to you with further instructions.

My account does not seem to exist.
Some helpful tips to try first:

Try using your email address, if your username does not seem to work.

When typing your password, make sure that your Caps Lock key is not on. If you are manually copying the password from somewhere else, remember that the uppercase I (eye), the lowercase l (ell) and the number 1 can look alike depending on the typefont you’re using. The number 0 (zero) can also look like the uppercased O (oh).

If these tips do not work, please contact our Support Team.

I deleted my account, how do I get it back or create a new account with the same email address?
Please contact our Support Team.

I created my account via my LMS, how do I create a password?
Once you create a Pathbrite account via your LMS, you’ll automatically get an email inviting you to create a password.

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